Managed Service Plans
Free Network Evaluation
We are pleased to offer a complimentary network evaluation to address any questions you might have. This assessment allows us to examine your currently installed software versions, hardware ages, any problematic components, and your network configuration. We also evaluate the required disk space and memory necessary for optimal application performance. This process typically takes one to two minutes per workstation, and in some instances, we only need to install the software on your server. The software we utilize is proven and reliable, having been implemented on thousands of dental practice computers without any issues.
The Full Timer
Our most popular plan
Focuses on maintenance, monitoring, and support with unlimited remote support. Ideal for businesses needing regular workstation and server care with 24/7 monitoring and security requirement.
The Maintainer
A lower-cost option with patch management, virus protection, and basic monitoring. Onsite and remote support come with additional fees. Best for businesses that need periodic maintenance but do not require constant support.
The Smooth Operator
Provides the most comprehensive package with 24/7 support and monitoring, including unlimited onsite support and mobile device management. It is geared toward businesses that need around-the-clock IT management.
Service Plan Comparison
Feature | The Smooth Operator | The Full Timer | The Maintainer |
Remote Support | Unlimited | Unlimited | $120 per hour (billed in 15 minute increments ) |
Onsite Support | Unlimited | $169 for 4 hours, $99/hour after | $169 for 2 hours, $99/hour after |
Monitoring | 24/7 system monitoring CPU, RAM, BSOD, Critical Application, Wi-Fi, and Network | 24/7 system monitoring CPU, RAM, BSOD, Critical Application, Wi-Fi, and Network | Monthly patches and tune-ups for workstations/servers |
Tune-Ups | Weekly for workstations, monthly for servers | Weekly for workstations, monthly for servers | Monthly for workstations, quarterly for servers |
Virus Protection | Yes | Yes | Yes |
Ransomware Prevention | Yes | Yes | Yes |
Backup Storage | 5TB Offsite Backup | No | No |
Compliance Audits | Yearly HIPAA & PCI Compliance | Yearly HIPAA & PCI Compliance | Additional $499 |
Password Management | Yes | Yes | No |
Web Content Filtering | optional | optional | N/A |
After-Hours Support | $0 | $199 per hour | N/A |
Required Firewall | $399 | $399 | N/A |
Setup Fee | $0 | $199 | $199 |
Contract Requirement | 1 Year | Monthly | 1 Year |
Price | $80 per workstation $100 per server | $50 per workstation $75 per server | $35 per workstation $65 per server |