Privacy Policy

Privacy Policy

Effective Date: 01/01/25

1. Introduction

Springfield Computer Geeks LLC (“we,” “us,” or “our”) is committed to respecting your privacy. This Privacy Policy explains what information we collect, how we collect it, and how we use, share, and protect it when you use our products, services, and platforms (collectively, the “Services”). By using our Services, you acknowledge the collection and use of your information as outlined in this policy.

2. Information We Collect

  1. Personal Information
    • Examples: Name, email address, phone number, billing information, and other data you provide when registering or interacting with our Services.
  2. Usage Data
    • Examples: IP addresses, browser type, operating system, device identifiers, and browsing activity on our website or apps.
  3. Communications
    • Details of communications with our support team or marketing communications you agree to receive.

3. How We Collect Information

  1. Directly From You
    • When you sign up for our Services, subscribe to our newsletters, complete forms, or contact us for support.
  2. Automatically
    • Through cookies, web beacons, log files, and similar technologies when you interact with our website or apps.
  3. From Third Parties
    • Occasionally, we may collect information from verified partners, social media platforms (if you grant us access), or other reputable sources.
    • Note: We do not share or sell your text message opt-in data with third parties for marketing purposes. Text messaging opt-ins are excluded from information sharing.

4. Use of Collected Information

We use the information we collect to:

  1. Provide and Improve Services
    • Process your orders, manage subscriptions, and enhance user experiences.
  2. Communicate With You
    • Respond to inquiries, send administrative updates, and send marketing communications if you have opted in.
  3. Personalize Content
    • Tailor content and offers based on your preferences and usage patterns.
  4. Analyze Trends and Usage
    • Understand how users interact with our Services to improve functionality and performance.
  5. Maintain Security
    • Detect, investigate, and prevent fraudulent activity or unauthorized access.

5. Information Sharing and Disclosure

  1. No Selling of Personal Information
    • We do not sell or share your collected information with third parties for marketing purposes.
    • If we do engage in any form of information sharing for reasons outside normal operations (e.g., data processing services), text messaging opt-in data is specifically excluded from such sharing.
  2. Service Providers
    • We may share your information with trusted third-party vendors who assist us in delivering our Services (e.g., payment processors, hosting providers), subject to strict confidentiality and security obligations.
  3. Legal Requirements
    • We may disclose information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal processes, protect our rights or property, or ensure the safety of our users or the public.
  4. Business Transfers
    • In the event of a merger, acquisition, or sale of all or a portion of our assets, user information may be transferred as part of that transaction. We will ensure the receiving entity continues to follow this Privacy Policy or a policy of equivalent or stronger protection.

6. Your Choices and Opt-Out Rights

  1. Unsubscribe from Communications
    • You may opt out of marketing communications at any time by clicking the “Unsubscribe” link in emails or replying “STOP” to text messages. Alternatively, you can email us at ticket@springfieldgeeks.com to request removal from our mailing lists or to revoke your opt-in consent.
  2. Cookies and Tracking
    • You can disable cookies in your browser settings. Note that some features of our Services may not function properly without cookies.
  3. Access, Update, or Delete Personal Information
    • If you wish to review, correct, or delete your personal information, please contact us at ticket@springfieldgeeks.com. We will respond within a reasonable timeframe.

7. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or electronic storage is completely secure; thus, we cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be effective when posted. We will notify you of any material changes via prominent notice (e.g., by email or within our Services) prior to the change becoming effective.

10. Contact Us

If you have questions about this Privacy Policy, need to report a violation, or wish to update your personal information, please contact us at:

  • Email: ticket@springfieldgeeks.com
  • Address: 311 E Sunshine Springfield, MO 65807
  • Phone: 1-417-889-4335

By using our Services, you acknowledge and agree to the terms of this Privacy Policy.

Below is a sample Terms and Conditions statement that includes an SMS disclosure section covering the types of messages sent, frequency (cadence), message and data rates, privacy policy, HELP information, and opt-out instructions. Please review and modify it to fit your specific business needs, and consult with legal counsel to ensure compliance with all applicable laws and regulations.

Terms and Conditions

Last Updated: 01/01/2025

1. Acceptance of Terms

By accessing or using the services (“Services”) provided by Springfield Computer Geeks LLC (“we,” “us,” “our”), you (“you,” “user”) agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to all the terms and conditions stated herein, you must not use our Services.

2. Eligibility

You represent that you are at least the age of majority in your jurisdiction and have the capacity to enter into a legally binding agreement. If you do not meet these requirements, you must not use our Services.

3. Modifications to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on our website, and your continued use of our Services after such posting constitutes your agreement to abide by the modified Terms.

4. SMS Program Disclosure

4.1 Types of Messages

By opting into our SMS program, you consent to receive one or more of the following types of text messages from us:

  • Transactional Messages: Order confirmations, shipping updates, and other operational or transactional notifications related to your account or purchases.
  • Informational Messages: Alerts, reminders, announcements, or other updates relevant to your account or general interests.

4.2 Message Frequency (Cadence)

The number of text messages you receive from Springfield Computer Geeks LLC may vary based on your interaction with our Services, and user preferences. Typical frequency is based on scheduled appointments and submitted tickets, but you may receive more or fewer messages depending on ongoing projects, purchases, or other transactions.

4.3 Message and Data Rates

By opting into our SMS program, you acknowledge that:

  • Message & Data Rates May Apply: Your mobile carrier may charge you for text messages, data usage, or other fees as defined by your mobile plan.
  • Springfield Computer Geeks is not responsible for any charges incurred from your mobile carrier due to participation in our SMS program.

4.4 Privacy Policy

Your privacy is important to us. Any personal data we collect or process in connection with your use of our SMS program is governed by our Privacy Policy (listed above). By opting in, you agree to the collection and use of your information in accordance with our Privacy Policy.

4.5 Help & Support

If you have any questions or need assistance related to our SMS program, you can reply HELP to any message you receive from us. You can also contact our support team at:

  • Email: ticket@springfieldgeeks.com
  • Phone: 1-417-889-4335

4.6 Opt-Out Instructions

You can opt out of our SMS program at any time. To stop receiving SMS messages from us, simply reply STOP to any message you receive. After you send the SMS message STOP to us, we will send you one final confirmation message to acknowledge that you have unsubscribed. After this confirmation, you will not receive SMS messages from us unless you choose to opt in again.

5. Intellectual Property

All content provided by [Company Name], including but not limited to text, graphics, logos, icons, images, and software, is our exclusive property or is licensed for our use. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our Services without express written permission from us.

6. Limitation of Liability

To the fullest extent permitted by law, [Company Name] shall not be liable for any indirect, incidental, consequential, special, or punitive damages (including but not limited to lost profits, loss of data, or goodwill) arising out of or related to your use of the Services, including the SMS program, even if advised of the possibility of such damages.

7. Disclaimer of Warranties

Our Services are provided on an “as is” and “as available” basis. We make no warranties or representations of any kind, express or implied, as to the operation of our Services, including the SMS program, or the information, content, or materials included therein. You expressly agree that your use of the Services is at your sole risk.

8. Governing Law & Dispute Resolution

These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles. Any claim or dispute shall be resolved exclusively in the competent courts of [Your Jurisdiction].

9. Contact Us

For any questions, comments, or concerns about these Terms and Conditions or our SMS program, please contact:

  • Springfield Computer Geeks LLC, DBA: Computer Geeks
  • Address: 311 E Sunshine Springfield, MO 65807
  • Email: ticket@springfieldgeeks.com
  • Phone: 417-889-4335

By opting into our SMS program and continuing to use our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.